FAQs
Contact & Support
How can I contact PaddyFoot?
The best way to contact PaddyFoot is by using the contact form on our Contact Us page. This helps us receive your message clearly and reply as quickly as possible.
Can I email PaddyFoot directly?
Yes. You can also email our support team at support@paddyfoot.com for help with orders, delivery, returns, or product questions.
Do you have a general enquiries email?
Yes. For partnerships, media, or general business questions, please email info@paddyfoot.com
What information should I include when contacting support?
Please include your order number, the email used at checkout, and a short description of the issue. If something arrived damaged or incorrect, photos are very helpful.
Orders
Can I change or cancel my order?
We aim to process orders quickly, so please request changes or cancellations within 12 hours of placing your order by emailing support@paddyfoot.com if your order has already been processed or shipped, changes may not be possible, however you can still return eligible items after delivery.
I entered the wrong address, what should I do?
Email support@paddyfoot.com as soon as possible. If your order hasn’t shipped yet, we can usually update it.
Do I need an account to place an order?
No, checkout is quick and you can order as a guest.
Payments
What payment methods do you accept?
We accept secure payments via Visa, Mastercard, AMEX, Apple Pay, Google Pay, PayPal, and other supported options shown at checkout.
Is my payment information secure?
Yes, payments are processed through secure, encrypted checkout systems.
Shipping & Delivery
Where do you ship to?
We ship across Ireland, and we also deliver to the USA, Europe, and beyond.
Do you provide tracking?
Yes, all orders include tracking, and you’ll receive a tracking number link by email once your order is dispatched.
Do you provide an estimated delivery time (ETA)?
Yes, you’ll see an estimated delivery time at checkout, and your tracking link will show updates and an ETA as your parcel moves through the courier network.
When will my order be processed?
Orders are processed Monday to Friday. Most orders are processed within 1-2 business days.
How long does delivery take?
Delivery times vary depending on destination and shipping option selected at checkout. Orders within Ireland are typically within 5–10 business days, while international deliveries may take longer. Your checkout estimate and tracking ETA will provide the most accurate timeline.
My tracking hasn’t updated, should I worry?
Tracking can take 24-48 hours to update after dispatch. If there’s no movement after that, contact support@paddyfoot.com and we’ll help.
Returns & Refunds
What is your returns policy?
If you change your mind, you can request a return within 30 days of delivery, provided the item is unused, in its original condition, and in its original packaging where possible.
How do I return an item?
Email support@paddyfoot.com with your order number and the item(s) you’d like to return. We’ll send return instructions.
When will I receive my refund?
Once your return is received and checked, refunds are issued to your original payment method. Most refunds appear within 5–10 business days, depending on your bank/payment provider.
Do you refund shipping costs?
Return shipping costs are the customer’s responsibility unless the item is faulty, incorrect, or damaged. For customers using statutory cancellation rights, any refund of delivery charges will be handled in line with applicable consumer law.
Issues with Orders
What if my order arrives damaged or incorrect?
We’re sorry about that. Please email support@paddyfoot.com within 48 hours of delivery with your order number and photos of the issue. We’ll resolve it as quickly as possible.
What if I don’t receive my order?
If your order hasn’t arrived within the estimated timeframe, contact support@paddyfoot.com and we’ll investigate. If a parcel is confirmed lost, we’ll offer a replacement or refund.
Kids’ Shoes: Sizing & Care
How do I choose the right shoe size for my child?
We recommend measuring your child’s foot and using the size guide on each product page. If your child is between sizes, it’s often best to size up for growing room.
What shoes are best for first walkers?
First walkers should be lightweight, flexible, and supportive. Look for soft soles, a secure fit, and room for natural movement.
How do I care for children’s shoes?
Wipe clean with a damp cloth and allow to air dry. Avoid direct heat. Care instructions may vary by material and will be listed on the product page where relevant.
Toys: Safety & Age Guidance
Are your toys safe and age-appropriate?
Yes, our toys are selected with children’s safety in mind. Always follow the age recommendations listed on the product page and packaging.
Are toys giftable?
Absolutely, many of our toys make great gifts for birthdays and special occasions.
Promotions & Stock
Do you run discounts or promotions?
Yes, sign up to our newsletter or follow us on social media to hear about new arrivals and offers first.
Will you restock sold-out items?
We aim to restock popular items when possible. If something you want is out of stock, contact support@paddyfoot.com and we’ll do our best to help.
Still have questions?
Email support@paddyfoot.com, we’re happy to help.